Privacy Policy

Last updated: 23/10/2024

At RenRep we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and store personal information that you provide to us or that we collect about you when you use our services, in compliance with the Data Protection Act 2018 (DPA 2018) and the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, and any other contact details you provide.
  • Property Information: To create our detailed property reports, we collect a range of information about the properties, including key details such as property address, cost, and other relevant data. This typically includes all necessary information provided at the time of purchase, allowing us to deliver comprehensive and accurate reports.
  • Financial Data: Payment details, such as bank account or credit card information, and transaction records.
  • Technical Data: IP addresses, browser type, and information about your interactions with our website (collected via cookies and similar technologies).

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide our services: Including the creation and delivery of property reports and related services.
  • To communicate with you: Responding to your inquiries, requests, and updates about our services.
  • For billing and invoicing: Processing payments and managing financial transactions.
  • To improve our services: Analysing usage data to improve website functionality and user experience.
  • For legal obligations and compliance: Ensuring compliance with regulatory and legal requirements.

3. Legal Basis for Processing Your Data

Under the Data Protection Act 2018 and GDPR, we must have a lawful basis for processing your data. The lawful bases we rely on include:

  • Contractual necessity: When processing is necessary for the performance of a contract, such as delivering reports or services you have requested.
  • Consent: Where you have given clear consent for us to process your personal data.
  • Legitimate interests: Where processing is necessary for our legitimate business interests, except where your data protection rights override these interests.
  • Legal obligation: Where processing is required for compliance with a legal obligation.

4. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes. However, we may share your data with trusted third parties under the following circumstances:

  • Service Providers: We may share your data with third-party service providers who assist in delivering our services (e.g., payment processors, cloud storage providers).
  • Legal Requirements: If required by law or in response to a legal request (e.g., court orders), we may disclose personal information.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

When your data is no longer required, we will securely delete or anonymise it. Specific retention periods depend on the nature of the information and the purpose for which it is collected.

6. Your Rights

Under the Data Protection Act 2018 and GDPR, you have the following rights concerning your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: You can ask us to rectify any inaccurate or incomplete information.
  • Erasure: You have the right to request the deletion of your personal data where there is no lawful reason for us to continue processing it.
  • Restriction: You can request that we restrict the processing of your data under certain conditions.
  • Objection: You have the right to object to our processing of your personal data, particularly for direct marketing purposes or where processing is based on our legitimate interests.
  • Data Portability: You can request to receive a copy of your data in a structured, commonly used, and machine-readable format or request that it be transferred to another service provider.
  • Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at info@renrep.co.uk. We will respond to your request within one month.

7. Security of Your Data


We take the security of your personal data seriously. We implement technical and organizational measures to safeguard your information from unauthorized access, alteration, or disclosure. These measures include:

  • Encryption of data in transit and at rest.
  • Regular security audits and updates.
  • Restricted access to your personal data on a need-to-know basis.

Despite these efforts, please note that no method of transmission over the internet is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance user experience, analyse website performance, and provide personalized services. You can adjust your browser settings to refuse cookies, although this may affect some website functionalities.

For detailed information on how we use cookies, please refer to our [Cookie Policy].

9. International Transfers of Data

In some cases, the personal data we collect from you may be transferred to and processed in countries outside the UK or the European Economic Area (EEA). We will ensure that any such transfers are subject to appropriate safeguards, such as:

  • Transferring data to countries that provide an adequate level of data protection as determined by the UK and EU.
  • Using standard contractual clauses approved by the relevant regulatory authorities.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please review this page regularly to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@renrep.co.uk